FAQ

We are a professional manufacturer of fiber optic products with 15 years of history. Our production lines include fiber optic patch cords, fiber optic connectors, fiber optic cables, PLC SPLITTER, Plastic box, Metal box, etc.... Currently our factory has moved to Zhongshan. To facilitate receiving customers, we have retained a branch office in Shenzhen ,About 20 minutes drive from Hong Kong, Included Sales Office and Products Showroom. welcome to visit us. 

We accept T/T,  L/C,  Western Union .  For small orders, you need to pay in advance. For large orders, 30% deposit , 70% before shipment.  we can also do L/C per your request. 

Yes, for most models, we can provide free samples in 1~3 days, but you need to provide your DHL, FEDEX, UPS or other express account number, otherwise you will  have to pay us for the express freight cost.

Sample lead time: 1~3 days, Normal order lead time:  3~7 days, products more than 40' container: 15~20 days. 

Normally our warranty period is 3 years, but more than 3 years, you can still contact us for after-sales service.

You can raise a request on Return/Refund within 7 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order’s shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your account manager for more details.

Yes, We have the ability to design and build a special mold for your request. There are 6 basic steps to get there.

1. Tell us your detailed request
2. We will send you draft in PDF
3. Output 3D printed sample for your evaluation
4. Open a new plastic injection molding
5. Send you sample after molding
6. Bulk order production
7. Then you can have special fiber termination box only, We won’t sell any of them